Warranties and conditions

Warranty

1 All goods purchased in the Parketa Sala shop or online are covered by the manufacturer’s warranty and
expiry dates.
2The right of claim shall only be valid if the product has been used for its
intended use and has been stored in the storage
conditions specified by the manufacturer
3. Legal entities other than the end consumer of the product shall only be provided with the warranty period specified by the manufacturer

4. The manufacturer’s warranty shall be valid if the original document confirming the purchase is presented:
4.1. Cashier’s cheque
4.2. Bill of lading
5. Payment order and bank printout of payment shall not be considered as proof of purchase

6. The manufacturer’s warranty is valid if the manufacturer’s conditions of storage, use and
laying are observed (the conditions are available https://parketasala.lv/ with each product).
7. The manufacturer’s warranty is void if the damage to the product is caused by the fault of the buyer.
8. The warranty is binding only on the grantor (respectively, the manufacturer of the product) in accordance with the terms of the
warranty document.
9.A consumer who has been sold or put into use a product that does not comply with the terms of the contract is
entitled to require the seller to take one of the following actions:
9.1. remedy the non-conformity of the goods with the terms of the contract
9.2. exchange the goods for goods which comply with the terms of the contract

9.3. the price of the goods is reduced accordingly
9.4. cancel the contract and refund the amount paid by the consumer for the goods.
10. In the first instance, the consumer is entitled to require the seller or service provider to
remedy the non-conformity of the goods with the terms of the contract or to replace the goods free of charge
with goods which would have conformed with the terms of the contract, except where
this is impossible or disproportionate.
11.The rectification or replacement of the non-conformity of the goods shall be disproportionate if it entails
costs for the seller or service provider which are disproportionate to the other alternative remedy referred to
above, taking into account:
11.1. the value of the goods without the non-conformity
11.2. the significance of the non-compliance
11.3. whether the use of the alternative means does not cause the consumer substantial
inconvenience
12. The goods shall not be deemed not to comply with the terms of the contract if, at the time
of conclusion of the contract, the consumer knew or could not have been unaware of the non-compliance of the goods with the terms of the contract or
the non-compliance is due to materials supplied by the consumer.
13The procedure for filing and handling a claim for a product or service that does not comply with the terms of the contract
is governed by the Consumer Rights Protection Act.
14. In case of any questions, please call the Customer Advisor at tel. +371 67189991, +371
29125925, +371 29414496 or +371 26881886, or by e-mail info@parketsala.lv

Return and exchange of goods

1.The return and exchange of goods shall be carried out in accordance with the “Consumer Rights Protection
Law”
2.The Buyer may exercise his right of return and exchange within 14 (fourteen)
days from receipt of the goods, after informing the Seller using the
standard cancellation form – for goods or services
3. The Buyer may fill in and submit the given cancellation form at the Seller’s sales outlets:
in Riga, Maskavas iela 250, LV-1063.
4. The buyer must not damage the goods and
their original saleable appearance (this paragraph does not apply to goods returned
due to quality problems).
5. When exercising the right of withdrawal, the buyer is liable for any
diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith
.
6.The Buyer may return the goods at 250 Maskavas Street, Riga, LV-1063, on working days, between
10:00 and 19:00. If the wrong product and/or a product of poor quality is returned,
will accept such products and replace them with equivalent products of the correct quality.
In the event that the Seller does not have analogous exchange goods, it will reimburse the Buyer for the goods returned to
.
7. the Seller shall reimburse to the Buyer the amount of money
paid by the Buyer not later than 14 (fourteen) days from the date of receipt of the Buyer’s
notice of the decision to withdraw from the Contract.
8. If the Buyer has expressed a wish to use a delivery method other than the cheapest standard
delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer
the additional delivery costs.
9.The Buyer shall bear the Buyer’s direct costs of returning the goods.
10. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer fails to comply with the return procedures set out in these paragraphs
.