Terms of purchase

1. General rules

1.1 These Terms and Conditions are a legally binding document and set out the mutual rights, obligations and responsibilities of the Buyer and the Seller (Baltic Floors Ltd) and other terms and conditions relating to the purchase and sale of goods and services offered by the Seller through the Shop (online shop at https://parketasala.lv).

1.2 Before ordering any goods from the Online Shop, please read these Terms carefully and make sure that you understand them correctly. The Customer may only purchase goods and services from the Online Shop by agreeing to the Terms and Privacy Policy, but refusal to do so will result in the order not being completed and the goods not being ordered. By acknowledging that he/she has read the Terms and Conditions, the Buyer undertakes to comply with them and to act in accordance with them.

1.3 The term “Goods” as used herein and in the following Terms shall refer to goods and services, except where otherwise expressly stated or where the context otherwise requires.

1.4 The Seller reserves the right to change, amend or supplement the Terms at any time, in accordance with the statutory requirements. Amendments to the Terms and Conditions shall take effect when they are published in the Shop.

1.5 Registered Purchasers are not specifically notified of any such amendments or modifications to the Terms and it is the Purchaser’s responsibility to check the Terms and Conditions from time to time for changes. If a Buyer uses the Shop after the publication of a change to the Rules, the Buyer shall be deemed to have consented to all changes to the Rules.

1.6 The right to purchase goods in our online shop is granted to natural persons with legal capacity. Minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except where they are using personally derived income, and legal persons.

1.7 These Conditions and any contracts between the Seller and the Buyer shall be drawn up and concluded in the national language only.

1.8 The goods sold in the Shop are sold from the territory of the Republic of Latvia.

1.9 Any disagreement between the Buyer and the Seller as to the terms shall be settled by negotiation. If the Parties are unable to resolve their differences by negotiation within 15 (fifteen) days, they shall be settled in accordance with the procedure laid down in the legislation in force in the Republic of Latvia.

2. Product characteristics and prices

2.1 The prices of goods and services are quoted in Euro inclusive of value added tax (VAT). The price of the goods does not include delivery charges.

2.2 Goods may only be purchased in the Shop by prepayment. When purchasing goods in the Shop, you may use the payment methods listed in the Shop to pay for your purchase.

2.3 The colour, size, shape or other characteristics of the goods shown on https://parketasala.lv/ may differ from their actual characteristics. The Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colours of the goods. Images are for information purposes only. The Buyer understands that the goods may differ materially from their images. The photographs shown cannot be used as a basis for any claim.

2.4 The information provided by the manufacturers shall be used for the description of the goods. Goods are deemed to be in conformity if they correspond to the sample, model or description provided in the online shop.

2.5 The packaging of the Goods may differ from that shown in the images provided in the Online Shop.

2.6 Unless otherwise stated, all goods offered in the Online Shop are available. In the event that an ordered item cannot be sold due to any circumstances, the Buyer shall be immediately informed thereof by e-mail or other means of communication and the order for such item shall be cancelled.

2.7 The Seller shall have the right to set a minimum and/or maximum order quantity for a particular item in a single order.

2.8 Goods and services are sold at the prices prevailing at the time the order is placed.

2.9 The Seller reserves the right to unilaterally change the assortment of goods, prices, special prices for goods and services at any time without notice.

3. Validity of the Sale and Purchase Agreement

  • The contract of sale between the buyer and the seller is deemed to have been concluded when the buyer:
    • place an order in an online shop and create a basket of goods as instructed by the seller
    • completed the contact fields
    • the delivery address or the method of collecting the goods
    • choose your payment method
    • confirms that they have read the Terms and Conditions and clicked on the confirmation button
    • the seller confirms the buyer’s order by displaying and/or sending order details, a confirmation (by email or phone) and/or a VAT invoice
    • the buyer pays for his order
  • By all of the foregoing, the Buyer confirms its order and it shall remain in force until full performance of its obligations under this Agreement. If the Buyer does not accept the terms in whole or in part, the goods and/or services cannot be purchased.
  • The Buyer is responsible for the accuracy, non-disclosure and/or preservation of the registration data
  • This online shop is open to customers:
    • natural persons who have reached the age of 18 (eighteen) years
    • natural persons aged between 14 (fourteen) and 18 (eighteen) years, provided that they have the consent of their parents or guardians, unless they are acting with their own funds
    • legal persons
  • By accepting these terms and conditions, the Customer confirms that he/she has the right to purchase goods from this online shop.
  • The Seller’s ordering procedures shall give the Buyer the opportunity to check and correct any errors before the final order is placed. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of the order submission.
  • The Seller shall have the right to contact the Buyer using the telephone number or e-mail address indicated in the order, on the basis of the concluded contract or to resolve any doubts arising in connection with the performance of the contract.
  • When the Buyer submits the order and pays for it or chooses to pay in the “Parketa Sala” shop at 250 Maskavas Street – an e-mail is sent to the Buyer confirming receipt of the order.
  • When the order is prepared, the seller sends an e-mail and/or SMS to the buyer informing him that the goods have been sent to him or are ready for collection in the shop (whichever delivery method is chosen).
  • Each contract (order) between the buyer and the seller is recorded and stored in the online shop’s database.
  • By placing an order in the online shop https://parketasala.lv/ by clicking on the “complete order” button, the buyer agrees to receive an invoice (including VAT) with the purchase details electronically and without signature to the e-mail address provided. The Buyer accepts delivery notes that are created electronically and do not contain a signature.
  • The delivery note shall be sent by e-mail on working days no later than 6 (six) working days from the time the goods are received by the Buyer or handed over by the Seller to the courier (if the goods are delivered to the Buyer by courier). For goods or services received by the Buyer at a Parketa Sala shop, the delivery note is issued at the shop.
  • If the seller is unable to sell the product (out of stock, no longer available or due to an error related to the price displayed in the online shop), the seller will inform the buyer by email or other means and the order will be cancelled. In the event that the Buyer has already paid for the goods, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
  • The Sale and Purchase Agreement shall remain in force until the obligations set out in this Agreement have been fulfilled. The Sale and Purchase Agreement shall be deemed to have been performed when the goods have been handed over to the Buyer in accordance with the procedure described in the Conditions and the applicable legislation of the Republic of Latvia.
  • The Seller may not confirm the Buyer’s order if the Buyer has not fulfilled all the conditions for ordering the goods, if the Seller does not have the goods the Buyer wishes to purchase, if the Buyer has not confirmed acceptance of the terms and/or for other reasons which may be individually disclosed to the Buyer.

4. Purchase and payment of goods

There are several ways to buy/order goods in the shop:

  • by phone during office hours +371 67189991, +371 29125925, +371 29414496 or +371 26881886
  • 24 hours a day – by selecting the products in the online shop https://parketasala.lv/ and checking out.
  • You do not need to be a registered user to shop, you can register at checkout.
  • Choose the product you need from the catalogue. Use the filters or search to find the product you need.
  • Tick the number of units to buy.
  • Once you have selected the desired item, click the button (top right corner) – “Add to basket”.
  • Once you have added all the items to your basket, click on the top right corner of the page on the menu – “My basket” and then select “Add to basket” or “Checkout”.
    • In the “To basket” section you can view your shopping basket, edit or delete items.
    • The “Checkout” section is for entering contact details and paying for/ordering the product.
  • The following fields are required in the “Placing an order” section (fields marked with * are required) :
  • Individual or Legal client
  • Name and surname, E-mail address, Telephone
  • Company name, registration number, VAT number, bank account number, legal and delivery address (for legal customers)
  • Delivery address (for private persons)
  • A new user can choose to register (if they intend to make multiple purchases at https://parketasala.lv/) or choose to fill in the information without registering (for a one-off purchase).
  • Delivery method – courier or in-store pick-up.
  • Payment method menu – we choose to pay by bank transfer or by picking up the goods at the shop at 250 Maskavas Street, Riga (cash or bank card).
  • You can only order an item by ticking “I have read the privacy policy (processing of my data) and terms of use”.
  • By clicking “Complete Order”, you will receive an invoice in your email, which will serve as confirmation of the contract.
  • The Buyer is obliged to verify the information and data provided in the order. In the event of a discrepancy in the information and/or data, the Buyer shall inform the Seller by e-mail or telephone.
  • Our customer service will contact you shortly to confirm receipt of your order confirmation email and to clarify the delivery conditions.

4.8 Payment must be made only after you have been contacted by a Parketa Salas representative, the delivery terms have been clarified and the order has been confirmed. If you cannot wait, you can also call us at +371 67189991, +371 29125925, +371 29414496 or +371 26881886.


4.9 For goods which are available only on order, the order execution shall commence only after the payment has been received (transfer or payment in the “Parketa Salas” shop by bank card or in cash).

  • Goods available in the shop are reserved for the buyer according to the order. The order must be paid for within 24 hours of the order confirmation.
  • From the moment of payment of the final invoice, the distance contract between the buyer and the seller is deemed to be concluded and mutually confirmed.
  • You must receive your order no later than five working days after the seller has notified you that your order is ready for collection.
  • The Seller has the right to refuse to sell the goods ordered at https://parketasala.lv/, informing the Buyer if:
    • the goods are not available in the seller’s warehouse at all, or not available in the quantity ordered
    • the product can no longer be ordered from the manufacturer.
    • the price and parameters of the product do not correspond to the actual product information due to a technical error in the system.
  • Samples of the withdrawal form:
    • To the Precei
    • For service

The Buyer shall pay in one of the following ways:

  • By bank transfer – the buyer pays by bank transfer or online banking against the invoice, quoting the invoice number in the payment order. The goods will be prepared for delivery or ordered from the manufacturer after the payment has been credited to the account. You will receive a delivery note when you receive your goods.
  • Cash – the buyer pays for the goods at the “Parketa Sala” shop at 250 Maskavas Street, Riga. Upon receipt of the goods, you will receive a receipt in return.
  • By payment card – the buyer pays with a credit or debit card for goods in the “Parketa Sala” store at 250 Maskavas Street, Riga. Upon receipt of the goods, you will receive a receipt in return.

5. Purchase of goods

“Parketa Sala will deliver the product in Riga and throughout Latvia or Europe at a time and place convenient for you.

Types of delivery

“Parketa Sala offers a variety of delivery options to deliver any order to the location of your choice.

  • Cargo minibus – within Riga, for goods up to 1.5t
  • VENIPAK couriers
  • OMNIVA Subcommands
  • Delivery in Europe
  • in the “Parketa Salas” shop – Maskavas iela 250 (free of charge), by informing the account managers in advance by phone 67189991

Delivery costs

  • The delivery costs are not included in the price of the goods in the online shop.
  • The delivery price is inclusive of VAT (21%).
  • Delivery is at an additional cost. The cost depends on the size and weight of the order and the address where the goods are to be delivered.
  • The delivery price and possible delivery methods are displayed when the customer has created a shopping basket and entered the delivery address.
  • The delivery service is prepaid when the purchase is made (except when the invoice is paid at the Parketa Salas store).
  • In the event that the buyer withdraws from the contract of sale in accordance with these terms, he/she shall be liable for all direct costs incurred in returning the goods to the seller. The amount of such expenses shall be deducted from the amount of the goods to be returned to the buyer.

Delivery

  • Delivery weekdays 11.00-19.00, weekends 11.00-17.00
  • The exact delivery time depends on the type of goods, the volume and the delivery location.
  • Goods available in the “Parketa Salas” warehouse are delivered within 1-3 working days.
  • Items that are only available on request are delivered as quickly as possible, taking into account the availability of the item in the manufacturer’s warehouse (2-4 weeks).
  • “Parketa Sala cannot guarantee that the goods will be delivered in accordance with the terms and conditions or other conditions found in the shop in all cases, especially if the goods ordered are not in Parketa Sala’s stock.
  • “Parketa Sala is committed to delivering the goods as soon as possible within its means.
  • Before delivery, a representative of Parketa Salas will contact the buyer by e-mail and/or telephone to coordinate the delivery.
  • When ordering delivery, the buyer shall specify the exact delivery address and ensure that the conditions are suitable for unloading the goods (unlock the gate, raise the barrier, open the door, etc.)
  • Goods are not delivered to prohibited areas, parking lots, or places where vehicle movement may be restricted, endangered or otherwise affected.

Unloading of goods

  • VENIPAK courier services arrange delivery to the front door of your home and do not include the cost of a stacker. Unloading is the responsibility of the customer.
  • The delivery van service can also be used to deliver the goods to the required floor. This chargeable service must be arranged in advance with the Parketa Salas Account Manager.
  • When delivering a large load using a truck without a lift, the customer must ensure that the load is lifted.

Receipt of goods

  • Upon acceptance of the goods, the buyer shall verify the condition of the delivery and the quantity, quality and composition of the goods. If the packaging is damaged but the quantity, quality and composition of the goods are adequate, the buyer shall note the damage to the packaging on the acknowledgement form or forms provided by the supplier (Venipak). In such cases, the goods are deemed to have been delivered in damaged packaging, but their quantity, quality and composition are in conformity with the terms of the contract of sale and are therefore deemed to have been delivered in conformity.
  • In the event of a discrepancy in the quality and/or composition of the goods, the buyer or the buyer’s representative may not accept the goods which are not of satisfactory quality and/or composition. In this case, a representative of the transport undertaking, together with the buyer or the buyer’s representative, shall record the irregularities, take photographs of the goods and complete a free-form irregularity report signed by the consignee and a representative of the transport undertaking.
  • If the buyer accepts the goods delivered without comment, it is deemed that they have been delivered in undamaged packaging and that the quantity, quality and composition of the goods comply with the terms of the contract of sale. The services and delivery of the goods in connection with the sale are deemed to have been carried out in a satisfactory manner.
  • The Buyer undertakes to accept the goods in person. Upon delivery of the goods, the buyer may be asked to produce proof of identity and order information sent by the seller to the buyer.
  • Once the goods have been delivered to the address indicated by the buyer, they are deemed to have been handed over to the buyer, regardless of whether they have been accepted by the buyer or by another person who has accepted them at the address indicated. If the buyer has not been able to collect the goods himself but the goods have been delivered to the address specified, the buyer has no right to complain to the seller that the goods have been delivered to the wrong person. If the goods are not delivered on the scheduled delivery date, the buyer shall immediately notify the seller, at the latest on the day after the scheduled delivery date. Otherwise, the buyer loses the right to complain to the seller about the delay in delivery and/or non-delivery of the goods.
  • If the customer fails to arrive to collect the goods within the specified time and fails to call the telephone number provided or fails to give the seller’s representative access to the address provided for unloading the goods, the maximum waiting time for transport shall be 15 minutes. Thereafter, the delivery shall be deemed to have been prevented through no fault of the Buyer and the goods ordered shall be returned to the Shop.
  • No refunds for transport services.
  • If the Buyer wishes the Seller to redeliver the ordered Goods, the Buyer shall pay the Seller for the redelivery of the Goods by renegotiating the time of delivery
  • The Seller shall not be liable for any breach of the terms of delivery if the goods are not delivered to the Buyer or are delivered late through no fault of the Buyer or due to circumstances which could have been remedied by the Buyer.

6. Receipt and storage of goods

  • When the ordered goods are ready for collection, the buyer is informed that it is possible to collect them.
  • If the buyer does not order the delivery service, the ordered goods can be collected free of charge at the “Parketa Sala” store at 250 Maskavas Street, Riga. When placing an order, the buyer chooses the method of collection.
  • Upon arrival, the buyer must present a valid identity document and the order invoice number to the seller’s representative. If the buyer is unable to produce these documents, the seller has the right to refuse to deliver the goods to the buyer.
  • The goods must be received no later than five working days after the seller has notified you that the order is ready for collection.
  • Once the goods have been received by the buyer, they are deemed to have been issued (delivered) to the buyer.

7. Right of purchase

  • The Buyer has the right to make purchases in the Baltic Floors Ltd online shop in accordance with these Terms and Conditions and the laws and regulations of the Republic of Latvia.
  • You may withdraw from the Sale and Purchase Agreement concluded in the Shop by notifying the Seller in writing within 14 (fourteen) days at the latest, in accordance with the procedure described in the Cabinet of Ministers Regulation No.255 “Regulations on Distance Contract”.
  • Return and/or exchange goods that are not of the correct quality and make use of the guarantee
  • The Buyer shall be entitled to return the goods to the Seller and recover the full amount paid for the goods if:
  • The product is not damaged or otherwise affected by external factors.
  • Its appearance is unchanged
  • The goods are returned in the original packaging as they were delivered to the buyer.
  • Item not used
  • The Buyer cannot exercise the right of withdrawal to return the goods in the following cases:
  • if the product is made to your specifications or is clearly personalised
  • if the goods have been adapted or manufactured for the buyer’s personal use or in accordance with instructions given by the buyer
  • contracts for specific goods made and assembled at the user’s request, which have not been made or assembled in advance and which are produced to the user’s personal order.
  • in other cases where the Purchase and Sale Agreement cannot be withdrawn from in accordance with the laws of the Republic of Latvia.
  • The Buyer who has decided to return the Goods shall fill in a Return Certificate (Goods or Services), which shall contain the Buyer’s personal details – name, address, order number and reason for returning the Goods, and submit it to the Seller.
  • In the case of free returns, the buyer arranges delivery of the goods to the seller and bears the costs.
  • In the event of a free return, any additional services provided (carrying, removal, assembly, specialist advice, etc.) will not be refunded.
  • After returning the product to the seller, the product will be inspected within 15 calendar days to determine whether it meets the requirements for a free return. If the Seller certifies that the goods are not damaged and meet the free return requirements, the amount paid for the goods shall be refunded to the Buyer within 15 calendar days of the inspection.
  • In the event of the return of goods which are not as ordered and/or of poor quality, the Seller agrees to accept such goods and replace them with similar goods or, if the Buyer so wishes, to refund the money paid for the goods.
  • The Buyer may exercise other rights in accordance with the Conditions and/or the laws in force in the Republic of Latvia.
  • Complaints received regarding the quality of the goods will be settled in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (CPRL), in accordance with the regulatory provisions of the Cabinet of Ministers.
  • The provisions of the RETA do not apply when the goods are purchased by legal persons.

Buyer’s obligations

  • The Buyer agrees to pay for the goods and their delivery, as well as any other charges (if specified at the time of the conclusion of the contract) and to take delivery of the goods ordered.
  • To cover the cost of returning the goods, if the buyer is to bear the cost.
  • Not to use the Shop in a way that compromises its proper functioning and security or restricts other users’ access to the Shop
  • The Purchaser is fully responsible for the accuracy of the information provided on the registration form. In the event that the Buyer has provided inaccurate data on the registration form, the Seller shall not be liable for the consequences thereof.
  • The Purchaser is responsible for the transfer of registration data to third parties. If a third party uses the services of the Shop or purchases goods and/or services in the Shop by logging in with the Customer’s data, the Seller shall treat that person as the Customer and the Customer shall be liable for the obligations arising therefrom.
  • If the Buyer pays for the Goods by invoice, such payment must be made before the invoice is due for prepayment. If the Buyer has not made payment within the period specified in the invoice and the payment order has not been confirmed or the Seller has not been notified individually by e-mail that payment has been made, the Seller shall be entitled to treat the Buyer as repudiating the contract of sale and to cancel the order.
  • By purchasing the goods, the buyer agrees to comply with all the seller’s or manufacturer’s instructions regarding storage and use of the goods in accordance with the instructions for use. Otherwise, the seller shall not be liable for any damage to the goods and shall not give any guarantee of the manufacturer.
  • The Purchaser undertakes to comply with all the terms and conditions and requirements of the laws of the Republic of Latvia.
  • The Buyer is responsible for all activities that take place through the Online Shop.
  • In the event of damages, the Party at fault shall indemnify the other Party for all direct damages.

8. Seller’s rights

  • In the event that the Buyer attempts to undermine the proper functioning of the Online Shop and/or fails to fulfil its obligations or breaches its commitments, the Seller shall have the right to restrict or terminate the Buyer’s use of the Online Shop or cancel the Buyer’s registration immediately and without any notice whatsoever.
  • ⦁ The Seller has the right to temporarily or permanently suspend the operation of the online shop, change its content in part or in full, restrict purchases in the shop, change the address of the shop’s website without prior notice to the Buyer. The Seller shall not be liable for any damage to the Buyer resulting from such actions.
  • Change the terms, prices, terms and conditions of purchase or other conditions applicable to the shop.
  • The Seller shall be indemnified against any liability which may arise in the event of the Buyer failing to read these Conditions despite the Seller’s recommendations and the Buyer’s obligations, although he/she shall be given the opportunity to do so.
  • In the event that the online shop contains links to the websites of other companies, organisations or persons, the seller is not responsible for the information contained therein or their operation. The Seller does not control such websites and is not an agent of such companies and persons.
  • The Seller shall not be liable for non-performance of its obligations under the Sales Contract and/or non-delivery/delayed delivery of the Goods if this is due to the fault of third parties or to circumstances beyond the Seller’s control or foreseeability at the time of conclusion of the Sales Contract and the Seller was unable to prevent such circumstances or their consequences (force majeure).

Seller’s obligations

  • The Seller undertakes to provide conditions that allow the Buyer to make proper use of the services provided by the Online Shop.
  • If the seller cannot deliver the goods ordered by the buyer for essential reasons, the seller shall offer analogue or as similar goods as possible. If the Buyer refuses to accept analogue or similar goods, the Seller shall refund the amount paid by the Buyer within 5 (five) working days in case of prepayment.
  • The Seller respects the Buyer’s right to privacy in relation to the personal data provided in the online shop registration form, except in the cases provided for by the laws of the Republic of Latvia.
  • The Seller undertakes to comply with the other requirements set out in these Conditions.
  • The Seller guarantees the quality of the goods.
  • In the event of damage, the at-fault party shall only compensate the other party for direct damages.

9. Warranty Terms

  • All products bought in the Parketa Sala shop or online come with a manufacturer’s warranty and expiry dates.
  • The right to lodge a claim is valid only if the product has been used for its intended purpose and has been stored under the storage conditions laid down by the manufacturer
  • For legal persons other than the end consumer, only the manufacturer’s warranty period is provided
  • The manufacturer’s warranty is valid on presentation of the original proof of purchase:
  • Cashier’s cheque
  • Waybill
  • The payment order and the bank printout of the payment are not considered as proof of purchase
  • The manufacturer’s warranty is valid if the manufacturer’s storage, use and installation instructions are followed (instructions are available at https://parketasala.lv/ for each product).
  • The manufacturer’s guarantee is void if the damage to the goods is caused by the fault of the buyer
  • A guarantee is binding only on the person who gave it (i.e. the manufacturer of the goods), in accordance with the terms of the guarantee document.
  • A consumer who has been sold or put into service goods that do not comply with the terms of the contract is entitled to require the seller to take one of the following actions:
  • remedy the non-conformity of the goods with the terms of the contract
  • exchange the goods for goods which would ensure compliance with the contract
  • the price of the product is reduced accordingly
  • cancels the contract and refunds the money paid for the goods.
  • In the first place, the consumer has the right to require the seller or service provider to remedy, free of charge, the lack of conformity of the product with the terms of the contract or to replace the product, free of charge, with one that would have brought it into conformity with the terms of the contract, except where this is impossible or disproportionate.
  • The rectification or replacement of non-conformity shall be considered disproportionate if it imposes costs on the seller or service provider which are disproportionate to the other alternative remedy referred to above, taking into account:
  • the value of the goods without the discrepancy
  • the significance of the non-compliance
  • whether the use of the alternative remedy does not cause substantial inconvenience to the consumer
  • The goods shall not be deemed to be non-conforming if, at the time of conclusion of the contract, the consumer knew or could not have known that the goods were non-conforming or if the non-conformity was due to materials supplied by the consumer.
  • The Consumer Rights Protection Law regulates the procedure for filing and settling a claim for goods or services that do not comply with the terms of a contract.
  • If you have any questions, please contact the Customer Consultant at +371 67189991, +371 29125925, +371 29414496 or +371 26881886, or by e-mail at info@parketsala.lv

10. Return and exchange of goods

  • Returns and exchanges are carried out in accordance with the “Consumer Rights Protection Act”
  • The Buyer may exercise its right of return and exchange within 14 (fourteen) days of receipt of the goods, after informing the Seller using the standard withdrawal form for the goods or services
  • The Buyer may fill in and submit the given cancellation form at the Seller’s outlets in Riga, Maskavas iela 250, LV-1063.
  • The product must be returned in its original and clean packaging. The buyer must not damage the product and its original saleable appearance (this will not apply to goods returned due to quality problems).
  • When exercising the right of withdrawal, the buyer is liable for any diminution in the value of the goods if they have been used in a way that is incompatible with the principle of good faith.
  • The Buyer may return the goods at 250 Maskavas Street, Riga, LV-1063, on working days, from 10.00. 10:00 to 19:00. If the wrong product and/or a product of poor quality is returned, the seller will accept such goods and replace them with equivalent products of the correct quality. In the event that the Seller does not have analogous exchange goods, it will reimburse the Buyer for the returned goods.
  • The Seller shall reimburse to the Buyer the amount paid by the Buyer not later than 14 (fourteen) days from the date of receipt of the Buyer’s notice of the decision to withdraw from the Contract.
  • If the buyer has expressed a wish to use a delivery method other than the cheapest standard delivery method offered by the seller, the seller is not obliged to reimburse the buyer for the additional delivery costs.
  • The buyer shall bear the direct costs of returning the goods.
  • The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the return procedures set out in these clauses.

11. Parketasala.lv online shop operates in compliance with all requirements set forth by the Republic of Latvia